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THE I-E MENU

International Insights on Individual Engagement (the I-E)

Introduction

In 2023, the GDHP Secretariat, then led by the United States of America’s Assistant Secretary for Technology Policy/Office of the National Coordinator for Health IT (ASTP), worked with GDHP members to develop this resource focused on individual engagement through digital health.

Governance

In this section, we will cover:

  • What rights individuals have in countries regarding their health record;
  • What kind of data individuals contribute to their health records;
  • How individuals could update their records;
  • How individuals and caregivers could grant others access to their health records;
  • How individuals and caregivers could participate in governance; and
  • How individuals could support quality improvement by reporting their experiences.

Digital Health Literacy

In this section, we will cover:

  • Why digital health literacy is important to individual engagement;
  • How the availability of technology affects digital health literacy;
  • How GDHP members educate individuals and increase digital health literacy;
  • How GDHP members overcome barriers to digital health literacy; and
  • How GDHP members make digital health easier to understand and use.

Individual Enrollment

In this section, we will cover:

  • How individuals could get started and become engaged in digital health;
  • How individuals could participate in the enrollment process; and
  • What GDHP members are doing to increase individual enrollment and adoption of digital health tools.

Individual Access to Health Records

In this section, we will cover:

  • What individuals can see in their health records;
  • Whether individuals have access to their health data whenever and wherever they need it;
  • How individuals can see their health records combined across their healthcare providers; and
  • How individuals can download data from their health records.

Health Records Integration

In this section, we will cover:

  • What individuals could do with their digital health records after viewing and downloading them;
  • How individuals could share their records with other providers and individuals;
  • How individuals could integrate their records with other systems or apps of their choice; and
  • How industry standards could enable health records integration.

Individual-to-Provider Communication

In this section, we will cover:

  • Ways digital communication (messaging) occurs between individuals and providers;
  • What barriers may affect individual-to-provider communication;
  • How to assist underserved communities in communicating with providers; and
  • How the availability of diverse communication channels can help meet a population’s preferences.

Virtual Care and Telehealth

In this section, we will cover:

  • How telehealth impacts individual engagement;
  • What challenges telehealth needs to overcome;
  • How telehealth reaches underserved populations to affect health equity; and
  • How telehealth impacts individual outcomes.

Shared Decision Making

In this section, we will cover:

  • What comprises shared decision making;
  • How shared decision making improves health equity;
  • Why it is good for individuals and providers to partner when making care decisions;
  • What digital health tools help individuals and providers collaborate; and
  • How individuals could be involved in co-design of the digital health tools they use.

Member Stories and Other References

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